⚫️ How long will it take for my items to arrive?

We understand the importance of timely delivery.

Here's a breakdown of our delivery timeline:

・Order Cutoff Time : 6:00 PM（GMT+09:00）
・Order Handling Time: 0-10 days
・Transit Time : 2-20 days
Please note that this timeframe may not apply to regions affected by natural disasters or large-scale events.

Order Confirmation：

After placing your order, you will receive an email with your order number and details. 

⚫️ Where can I place an order from?

Kohaku Works ships products within Japan, as well as to the United States and Hong Kong.

⚫️ Will I receive a confirmation number when I place my order?

Absolutely! Upon placing your order, you will receive an order number for reference. If, for any reason, you do not receive one within 24-48 hours, please don't hesitate to reach out to us.

⚫️ Who can I contact if I have a problem with my order?

Your satisfaction is our priority, and we're here to assist you every step of the way.

For any inquiries or issues regarding your order, feel free to contact our dedicated Customer Support Team at manelite.kojo@gmail.com .

We're available Mon-Sun between 10:00 to 18:00 (JST, GMT9:00) to address your concerns promptly.

⚫️ How can I pay?

We offer a variety of payment options to suit your preferences.

You can securely pay for your order using all major credit and debit cards, including Visa, Mastercard, Discover, American Express, JCB, Diners Club, and ApplePay payments.

⚫️ Is Checkout on this site safe and secure?

Rest assured, your security is our top priority.

You can shop with confidence knowing that all purchases made on our site are safe and secure.

We utilize the latest encryption technology to safeguard your personal and financial information.

 

We hope this FAQ section has addressed any questions you may have had.

Should you require further assistance or clarification, please don't hesitate to reach out to us.

Trade name: Akebono Steel（GOAL Co., Ltd.）

Phone number: +81 9076906993

Email: manelite.kojo@gmail.com

Physical address: 230-0051, Tsurumi Chuo 2-12-30, Ober Grandio Yokohama Tsurumi Breeze Terrace 307, KANAGAWA, JAPAN

 

Your feedback is invaluable to us as we continuously strive to enhance your shopping experience at Akebono Steel.